Master Terms of Service & Purchase Policy
Effective Date: September 1, 2024
Company: Highest Level Coaching™ (“HLC,” “we,” “us,” “our”) — a DBA of Tina Marie Coaching and Mentoring LLC
Business Address: 30 N. Gould St, Sheridan, Wyoming 82801
Phone: 786-408-2565
Email: [email protected]
By purchasing, enrolling in, accessing, or using any HLC product or service—including our websites, funnels, courses, communities, events, and coaching/consulting—you agree to these Terms. If you do not agree, do not purchase or use our offerings.
1) Scope & Definitions
Offerings include: digital downloads, courses, memberships/subscriptions, group programs, masterminds, live/virtual events, physical merchandise, and professional services (coaching, mentoring, consulting, DFY/implementation).
Sites include highestlevelcoaching.com and related subdomains/funnels/checkout pages.
Client/You means the purchaser, user, attendee, or account holder.
2) General; Offers & Pricing
Coupons/discounts aren’t combinable unless expressly stated.
Pricing may change at any time without notice.
Store credits and gift cards are non-refundable and not redeemable for cash.
We may refuse or cancel orders, limit quantities, or correct errors at our discretion.
3) Privacy
Your purchase and use are also governed by our Privacy Policy (see /privacy-policy). By using our Sites/Offerings, you consent to the collection and use of your data as described there.
4) Accounts & Access
You are responsible for your login and for all activity under your account.
Do not share, sell, or transfer your access credentials or course logins.
We may suspend/terminate access for suspected misuse, non-payment, or violation of these Terms.
5) Payments, Plans, Taxes & Chargebacks
You authorize us (and our processors) to charge your card or payment method for the full amount, including taxes/fees.
Payment Plans: You agree to pay 100% of the plan’s total contract value. Removing a card or missing payments does not cancel your obligation; access may be suspended until the balance is cured.
Delinquency: If invoices are >30 days late, access may pause; >90 days late may trigger account suspension and collections activity.
Chargebacks: Filing a chargeback for delivered digital access, attended sessions, or services rendered violates these Terms. We reserve the right to contest chargebacks and recover associated fees.
6) Refunds & Cancellations (By Product Type)
A. Digital Downloads, Templates, Toolkits & Workbooks
All sales final. Once links/credentials are delivered to your email on file, delivery is deemed complete.
B. Courses, Memberships & Subscriptions
Unless a specific course sales page offers a different guarantee in writing, all sales are final.
You may cancel future renewals of monthly/annual subscriptions at any time; cancellations take effect at the end of the current paid term. No pro-rated refunds.
C. Coaching, Mentoring, Consulting & DFY/Implementation Services
Unless a separate signed services agreement states otherwise, fees, retainers, and setup/build-out fees are non-refundable once work begins or access is granted.
Scheduling: Please provide ≥24 hours’ notice to reschedule a 1:1 session. No-shows or <24-hour cancellations may be forfeited.
Scope Changes: Work outside the documented scope requires a new quote or change order.
D. Physical Products (Non–Print-on-Demand)
Unused, undamaged merchandise may be returned within 30 days of delivery for a refund less shipping/handling. Return shipping is your responsibility.
E. Print-on-Demand / Third-Party Fulfilled Merchandise
For wrong size selection, incorrect address, or unclaimed shipments: we cannot refund; reshipments require additional shipping.
Claims for misprint/damage/defect must be submitted within 30 days of delivery.
F. Live or Virtual Events (Tickets/Passes)
All ticket sales are final and non-refundable.
One-time courtesy credit/rollover may be available for unrestricted tickets if requested ≥15 days before the event and subject to availability; credits expire in 12 months.
Bonus/gratis tickets hold no cash value, are not transferable, and must be redeemed within 12 months or are forfeited.
If an event is postponed, we may roll tickets to the next date or convert to virtual. Venue/date/speaker changes may occur.
7) Delivery of Digital Access
Digital access is deemed delivered when login credentials, links, or download emails are sent to the email you used at checkout. If you don’t see access within 5 calendar days, email us so we can assist.
8) Community Standards & No-Solicitation
To protect our clients and community, unsolicited pitching, recruiting, or promotion inside HLC spaces (events, calls, groups, chats, platforms) is prohibited without written authorization.
Examples of prohibited conduct: unauthorized promotions, off-platform sub-groups, distributing marketing materials, aggressive DMs, or harassment.
Violations may result in removal without refund and ineligibility for future participation.
9) Coaching/Consulting Relationship; No Guarantees
We provide education, guidance, strategy, and implementation support—not legal, tax, financial, medical, or therapeutic advice.
You are solely responsible for decisions and results. Entrepreneurship and real-world implementation involve risk and effort.
Testimonials illustrate individual experiences, not typical outcomes; no promise of earnings or specific results is made.
10) Intellectual Property
Our content, training, frameworks, videos, designs, text, images, audio, and materials are protected by IP laws.
When you purchase a digital product or course, you receive a personal, non-transferable, non-exclusive license to use the content for your own business/personal use. Resale, redistribution, public sharing, or re-licensing is prohibited.
For DFY/implementation deliverables expressly created for you, you receive a license to use those deliverables internally in your business (unless your services contract grants broader rights). Our underlying methods, templates, and know-how remain ours.
11) Client Materials & Permissions
You warrant that any content, data, or assets you supply for services do not infringe third-party rights and that we may use them as needed to perform the work.
12) Confidentiality
Both parties agree to keep each other’s non-public business, technical, or personal information confidential and to use it only for the engagement, except where disclosure is required by law.
13) Media Release (Events & Programs)
By attending HLC live or virtual events, you acknowledge events may be photographed/filmed/recorded and grant HLC a worldwide, royalty-free license to use your image/likeness/voice in any media for promotional, educational, or commercial purposes without compensation.
Attendee recording, rebroadcasting, or live-streaming of HLC content is prohibited unless we authorize it in writing.
14) Age & Entry
Unless otherwise stated, events and programs are for participants 18+. Government-issued ID matching the ticket name may be required.
15) Third-Party Tools, Platforms & Affiliates
We may integrate with third-party platforms (e.g., payment processors, course portals, video software). Their terms and privacy policies apply to your use of those services. We are not responsible for third-party outages or changes. We may earn affiliate commissions on recommended tools; this does not affect your price.
16) Compliance & International Use
Our services are operated in the United States. If you access them from outside the U.S., you consent to U.S. processing and laws that may differ from those in your country.
17) Disclaimers; Limitation of Liability
THE SITES, OFFERINGS, AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE/GOODWILL, ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE OFFERINGS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO HLC FOR THE SPECIFIC OFFERING IN THE 90 DAYS PRECEDING THE CLAIM.
18) Indemnification
You agree to defend, indemnify, and hold HLC (and our members, officers, employees, and contractors) harmless from claims, losses, liabilities, damages, costs, and fees (including reasonable attorneys’ fees) arising out of: (a) your use of the Offerings; (b) your breach of these Terms; (c) your content/materials; or (d) your violation of laws or third-party rights.
19) Force Majeure
We aren’t liable for delays/failures caused by events beyond our reasonable control (e.g., acts of God, government actions, epidemics/pandemics, labor disputes, utility failure, platform outages, venue closures).
20) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Wyoming (without regard to conflict-of-law rules).
Binding Arbitration: Any dispute shall be resolved by confidential, binding arbitration in Sheridan, Wyoming, under the American Arbitration Association Commercial Rules, before a single arbitrator. You waive jury trial and class actions. Judgment on the award may be entered in any court of competent jurisdiction. You and HLC will each bear your own attorneys’ fees unless the arbitrator awards otherwise.
21) Changes to These Terms
We may update these Terms from time to time. The latest version will be posted here with the “Effective Date.” Your continued use after changes means you accept the updated Terms.
22) Contact
Highest Level Coaching™ (a DBA of Tina Marie Coaching and Mentoring LLC)
30 N. Gould St, Sheridan, Wyoming 82801
Phone: 786-408-2565
Email: [email protected]